Effektiv og brukervennlig feilhåndtering for kraftbransjen 1
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A Web Application is a digital tool, aid or service. In order to succeed in creating a digital service, you must first understand the end user.
When we build applications, we work closely with the users and our customers. Together, we develop sustainable solutions with our goal of creating satisfied users and employees along with increased earnings and/or new income streams.
With a strategic approach to development and operations, we work to distill challenges to strong digital solutions that create sustainability, identity, and efficiency. Therefore, we have prepared our own work process to ensure an end product that produces results.
Sustainable digital solutions are based on insights from actual user patterns.
Ycom engages in dialogue with consumers and uses the outcome of that dialogue as direct input to development. Ycom also conducts Key Informant Interviews with relevant stakeholders and decision makers to better understand context, attitudes, and opinions that may have some influence on consumer preference.
Based on the above we work with the client to develop a strategy that helps position the company's digital presence in the company's value chain.
We focus on all touch-points that constitute the customer journey.
The development of a hypothesis is key to avoiding dysfunctional solutions, we test the hypothesis on a strategic level against key performance indicators and core values.